Returns & Refunds policy

At Botanexo Lifesciences, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully for details.

1. Returns

1.1 Eligibility for Returns:
We accept returns under the following conditions:

• The product must be unused, unopened, and in its original packaging.

• The return request must be initiated within 7 days of delivery.

• Proof of purchase (invoice or receipt) must be provided.

1.2 Non-Returnable Items:
The following items are not eligible for return:

• Customized or special-order products.

• Products marked as non-returnable or final sale at the time of purchase.

• Items damaged due to improper handling or storage by the customer.

1.3 Return Process:
To initiate a return:

• Contact us at info@botanexo.com o with your order details and reason for return.

• Once approved, we will provide instructions for returning the item.

1.4 Condition of Returns:
Returned items must be securely packaged to prevent damage during transit. Products that arrive damaged due to improper packaging may not qualify for a refund.

2. Refunds

2.1 Refund Eligibility:
Refunds will be issued only for eligible returned products that pass inspection upon receipt.

2.2 Refund Process:

• Approved refunds will be processed within 15 days of receiving and inspecting the returned item.

• Refunds will be credited to the original payment method.

2.3 Deductions:
Shipping and handling charges are non-refundable, except for cases where the product was defective, or an incorrect item was delivered.

2.4 Refund for Defective or Damaged Products:
If the product you received was damaged or defective:

• Contact us within 7 days of delivery.

• You may choose a full refund, store credit, or replacement.

3. Cancellations

3.1 Order Cancellations:

• Orders can be canceled before they are processed or shipped. To cancel, please contact us.

• Once an order has been shipped, it cannot be canceled, and the return process will apply.

3.2 Refund for Cancellations:
For successfully canceled orders, refunds will be processed within 30 days of cancellation confirmation.

4. Shipping Costs

4.1 Customer Responsibility:

• Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4.2 Company Responsibility:

• For defective or incorrect items, we will cover return shipping costs and arrange for a replacement or refund.

5. Contact Us

For any questions or concerns regarding returns or refunds, please contact us Email: info@botanexo.com